Job Information
The Cigna Group Technical Support Senior Supervisor in Bangalore, India
Organization
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.
Role
The Technical Support Senior Supervisor role will join our production support team responsible for managing a portfolio of applications, databases, services and infrastructure hardware. Responsible for the oversight of offshore production support teams’ day-to-day delivery and activities within the production and lower environments.
The Production Support team provides a number of services for International Health (IH) including:
Application Support
24/7 Production Support
Monitoring, batch support and optimisation, defect identification and remediation
Configuration updates, data fixes, ad-hoc reporting requests
Release Management
Change Management
Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents.
The successful candidate must experience leading an IT team, along with an appetite to drive a production support team to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practices.
The role will be responsible for working with business and IT Partners across the company in order to manage the services and provide management support to the teams.
The primary focus of this role will be managing an emerging support team based in Cigna’s CHSI location in India and providing services to the International Health Americas business.
Must be comfortable dealing with Audits and other IT control processes taking ownership of the controls for the applications and supporting the production release process.
This role requires a good balance between providing technical leadership for a new team and embedding Cigna’s best practices and ways of working to exceed SLAs.
Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.
Candidate profile
Cigna is specifically looking for a dynamic, seasoned, experienced Production Senior Supervisor with strong Java, Angular, Apache, Oracle & SQL experience. An IT professional with strong skills in Service Delivery, Application Management & Support processes.
Insurance or financial services background would be a strong advantage.
Integrated applications – understand where application sits in wider Architecture
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Must be willing to drive change in a team to use more modern toolsets to improve efficiencies in the delivery process.
Ability to communicate with technical and operations (non-technical) team member
Behaviours
Self-Motivated
Problem Solver
Autonomous
Process Minded
Ambitious
Continuous Improvement Driven
Skills and Experience
Candidates must have strong experience in the following areas:
Strong managerial experience
Strong team leadership skills (Mentoring/Coaching)
Strong stakeholder relationship and communication skills
Incident Management Skills
Proven track record in day to day production support
Knowledge of automation
Strong Java, SQL and PL/SQL skills
Good understanding of Apache & Oracle
Strong analytical and troubleshooting skills
Understanding of delivering Business & IT Programmes in an agile framework
Managing third party resources and contracts
Development of SLA’s and performance monitoring
Advantages in having experience in the following areas:
ServiceNow
Dynatrace & Splunk
Confluence
Jira
Application Integrations
TOAD
Angular and Springboot
Windows and Unix OS
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.