Cigna Quality Review/Audit Sr Assoc in Bethlehem, Pennsylvania



•Provides in-depth training to clients and brokers in the use of eBill, Easybill, InsPro based tools and client specific reporting. Provides client specific instruction on premium calculations.

•Completes assigned portions of under $500k New Business Validations, Renewal Validations, Life Cycle Changes, Sales Compensation, Cancellations and special projects related to all business segments.

•Documents observations and conclusions of validations performed and drives error correction and resolution of open over/under balances.

•Partners with internal and external business partners on premium calculation education/training to ensure accuracy of payment calculations.

•Validates and reviews the accuracy of cancellation activity and ensures full compliance with Sarbanes Oxley controls.

•Uses all appropriate system and validation tools in order to effectively accomplish quality results.

•Follows all SOX policies and procedures 100% of the time.

•May develop and/or recommend training programs to address error trends and assist with completion of process improvement projects.

•Complies with departmental policies regarding ethical and proper use of company equipment, including internet access, email and phone usage, in compliance with Cigna Information Protection Policy (CIP)

•Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally.



•College Degree or equivalent work experience preferred.

•Basic understanding of Group Insurance products and functional processes and supporting systems preferred.

•Ability to multi-task and work with a sense of urgency in a fast paced environment.

•Demonstrates a strong focus on Service Excellence when partnering with internal and external business partners.

•Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access)

•Demonstrates knowledge of accounts receivable procedures and systems for reviewing premium remittance payments.

•Demonstrates excellent communication and interpersonal skills

•Solid coaching, mentoring and presentation skills.

•Strong organizational skills, attention to detail and results oriented.

Primary Location: Bethlehem-Pennsylvania

Work Locations: 1455 Valley Center Parkway Bethlehem 18017

Job: Bus Ops--Quality Assur/Audit

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: No

Job Posting: Oct 18, 2018, 8:21:55 AM

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: