Cigna Agile Product Management Advisor in Bloomfield, Connecticut
Work Initiation - validates and coordinates requests from the customer as related to their requirements, hardware and software needs, business value, ensures correct routing for the request and Solution Architect or Solution APM assignment as appropriate
Change Agent - ability to analyze processes and determine improvements by suggesting optimization of workflows, develop and produce reporting including KPIs, Scorecards and ongoing daily/monthly reports, work with CoE to review trends and needs for additional services
Coordinate / Conduct daily standups, retrospectives, PI Planning events; audiences could include Global Intake, GIPD, GIO (Global Infrastructure & Operations)
Collaboration - communicates with team members in terms of daily team work, sharing information, sharing workload, ensures that the customers are kept continuously and proactively informed on the progress of the submitted requests and that client relationship is developed and maintained
Resourceful and flexible when necessary, with sense of urgency and initiative
Solid knowledge of IT infrastructure operations and support organizations
Strong problem-solving, organizational and analytical skills
High degree of comfort in a fast-paced / ambiguous environment
Experience in Agile tools (JIRA/Rally), collaboration tools (Confluence, SharePoint, Webex, etc), Visio, reporting tools (Tableau), ticketing systems (ServiceNow)
Exceptional verbal and written communication skills including meeting facilitation
Ability to use sound judgement
Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details
Understand and carry out written and oral instructions
For this position, we anticipate offering an annual salary of $85,400 - $142,400, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.