Cigna Cigna Sales Instittute Instructional Design Manager in Bloomfield, Connecticut



This position is responsible to oversee the daily responsibilities of the Cigna Sales Institute Instructional Design team and workflow. They are also responsible for developing content and programming for key education initiatives for the sales organization and producer partners.


•Manages intake of instructional design projects and assignments to a pool of instructional designers

•Responsible for identifying process improvements for staff and sales professional education

•Provides training and mentoring to support development of instructional design team members

•Guides the team in assessing sales education needs and determining scope of projects

•Designs and maintains the framework for the contracting of instructional design projects, including documenting scope of services,

•Manages our external vendor relationships for content design

•Reviews external work orders and invoices and confirms we are stay within assigned content development budget

•Develops presentations, content guides, and overall education programs for key education and development programs for the sales teams.

•Responsible for supporting development, design and execution of an education strategy for the sales force

•Through our Sales Education Steering Committee –partners with Sales Education Manager, Segments Leads, Cigna University Director and Sales Education Leads to review Segment Project Requests and offer guidance on solutions available based on budget and goals.

•Creates course evaluations, evaluate program effectiveness and deliver reporting on those programs

•Communicates and works effectively with mid to senior level management

•Design and maintains world class sales segment specific onboarding programs

•Develops role-specific ad-hoc curricula for Sales and Service staff working with Sales Education Manager, Sales Leads and Segment Leadership

•Develops professional programming for industry leading broker education program

•Builds effective partnership with SME’s to enable content delivery and feedback

•Maintains sales content library for all segments

•Supports/facilitates Sales Process/Sales Skills training for Sales Segments

•Provides consultation and support to Sales Education Manager and Segment leadership to assess skills and raise sales force proficiency levels.

•Understands competitive landscape to stay current on trends and other information pertinent to the job.



•Bachelor’s degree required; MBA or Master’s degree in healthcare administration or health-related field preferred

•Minimum 7 -10 years managed healthcare experience

•3 years’ experience managing high performing teams.

•Prefer minimum 5 years in corporate program development – instructional design/delivery

•Concentration in either adult learning theory, instructional design and training development highly desired

•Expertise leveraging multimedia platforms and virtual delivery tools (WebEx) highly desired

•Expertise in Microsoft Office Suite required (Power Point, Word, Excel)

•Experience with Adobe Captivate or Articulate Storyline software programs highly desired

•Familiarity with SharePoint 10 highly desired

•Strong project and process management skills

•Strong healthcare and ancillary product and customer knowledge

•Storyboarding skill for web-based design and development

•Excellent oral and written communication skills

•Team player with proven ability to manage strong working relationships within a matrix organization

•Training delivery skills highly preferred.

Primary Location: Bloomfield-Connecticut

Other Locations: United States-Work From Home Jobs, United States-All Cigna Office Locations

Work Locations: 900 Cottage Grove Road Wilde Bloomfield 06152

Job: Bus Ops--Bus Proces & Proj Mgt

Schedule: Regular

Shift: Standard

Employee Status: Manager of People

Job Type: Full-time

Job Level: Day Job

Travel: Yes, 25 % of the Time

Job Posting: Nov 1, 2018, 11:18:20 AM

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: