Cigna EAP - Employee Assistance Consultant in Eden Prairie, Minnesota


This position is responsible for providing and coordinating certain EAP services, such as management consultation and referral, critical incident response, Department of Transportation referrals, and coordination of fitness-for-duty/behavioral risk assessments,. Provides consultation to employer representatives to determine the blend of business and clinical needs and the most appropriate course of action to resolve issue (s).


Provides consultation to client company members at all levels regarding workplace concerns. Consultation may focus on specific employee issues related to job performance problems as well.

Facilitates referrals from company managers and follows the appropriate CIGNA Behavioral Health and/or client company protocol for EAP referrals based on job performance decline, positive alcohol/drug screens, drug free workplace policies, and/or federal mandates for employees covered under Department of Transportation regulations.

Consults with managers regarding policy implications, positioning and interface with EAP

Facilitates critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services.

Responds immediately to crisis calls,provide crisis assessment and intervention.

Uses continuous collaboration consultation on cases to ensure quality service delivery.

Provides clinical review with EAP providers. Educates EAP providers regarding CIGNA EAP protocols and expectations and monitors compliance to standards.

Responds to service delivery concerns and complaints.


Masters degree in clinical or counseling field.

Current licensure to practice as an independently as a mental health professional (LICSW, LMFT, LPC, psychiatric RN, or licensed Psychologist).

Required to obtain CEAP within 2 years of employment.

EAP experience preferred.

Training and experience in chemical dependency preferred.

Minimum of 4 years post-masters clinical experience and a demonstrated understanding of multiple therapeutic modalities including brief therapy, substance abuse approaches and managed care.

Thorough knowledge of current principals and practices in employee assistance field.

Excellent communication, organizational and consultative skills.

Knowledge and experience in crisis management.

Customer service orientation and experience.

Primary Location: Eden Prairie-Minnesota

Work Locations: 11095 Viking Dr Eden Prairie 55344

Job: Med Mgt--Case Management

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: No

Job Posting: Aug 2, 2018, 2:54:53 PM

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: