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Cigna Support Calling Lead- Express Scripts in Fairfield, Ohio

Serve in a lead role in the Front End Pharmacy. Provide expert assistance to team members with issues needing technical expertise. Distribution of workload and monitoring of workflow for associates of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor, resource management team, and team members. Supports productivity, quality and safety efforts, assisting to troubleshoot and rectifying issues, trains and mentors team members, and development of policies and procedures. Conduct peer-to-peer and lead-to-leadership team communication in assigned department to ensure issues are known and adequately addressed


  • Complete order processing while maintaining productivity and quality standards following procedures and guidelines.

  • Serve as the first line resource for questions/issues from team, in coordination with supervisor

  • Provide on-the-job training for new or existing team members.

  • Demonstrates leadership qualities consistent with the Cigna values.

  • Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.

  • Effectively coach issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.

  • Actively participate in continuous improvement events that assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material.

  • Mentor team to improve their understanding and skills.

  • Act as a liaison to resolve prescription order problem

  • Assist with work plan development and work distributions for team members.

  • Taking part in leadership meetings and leadership development programs as required.

  • Additional duties as assigned.


  • High School Diploma or GED required.

  • 1-2 years relevant experience.

  • Pharmacy Technician Certification preferred.

  • General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills preferred.

  • Knowledge of standard concepts, practices, and procedures within Pharmacy Operations.

  • Strong attention to detail with good organizational skills; good verbal and written communication skills.

  • Willingness to work a flexible schedule to accommodate heavy work volumes.

  • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.

  • Ability and desire to assist team members


The Pharmacy Operations Group is crucial to achieving our mission of practicing pharmacy smarter and putting medicine within reach. Members of this team are at the front line every day interacting with patients, strategizing on improvements and efficiencies, and processing the more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.


Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan. Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is an equal opportunity employer/disability/veteran.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.