Cigna Market President, Taft-Hartley in Greenwood Village, Colorado

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Summary

The Market President will be responsible for the creation and execution of the market strategy of the Taft-Hartley business that is consistent with Cigna's overall value proposition - inclusive of all segments represented in the local market - that achieves improved client and customer retention, improved competitive positioning and increased membership and earnings growth while maintaining a strong brand reputation in the marketplace. This role will lead/oversee a team in the delivery of state of the art consultative solutions that address customers, clients and healthcare professional need and issues around health and wellness, productivity and security.

Achievements are largely dependent on successfully partnering with multiple internal and external constituents inclusive of legislators, employers, hospitals, physicians, institutions, affinity partners, and brokers, producers and consultants.

This position must have demonstrated superior capabilities in executive leadership, driver of strategy development and execution, strong influencing and negotiation skills, distribution management, contracting and network savvy, business owner mindset and ability to successfully lead in an ambiguous and changing market with the evolution of healthcare reform, collaborative care and delivery system alliance development and expansion, and the need for governmental influence and savvy.

Job Components

  • Protect and grow the earnings in the market; achieve cross-segment customer and earnings growth plan through effective P&L execution

  • Develops and executes a local market strategy / value proposition that both services the overall enterprise and leverages all enterprise capabilities, with short / long range goals and business plans. Maximizes the local market value proposition through partnership and collaborations with all segments and key matrix organizations (network management, pricing, medical management, service, etc.)

  • When developing the local market strategy and value proposition, the incumbent will collaborate with all segment and key matrix partners putting enterprise interests above any one segment to drive local market top-line and bottom-line growth

  • Delivers a superior return on Cigna's investment in the local market over time

  • Identifies business opportunities to support overall growth plans with an emphasis on developing and growing all appropriate business channels

  • Monitors financial / operational performance and drives / owns activities of senior managers and their respective functions. Achieves/supports membership growth and profitability targets

  • Face of Cigna in the community; develops and maintains strong external relationships with consulting houses, key customer accounts, health care professionals/delivery systems and civic organizations; effectively handles all types of media inquiries and is actively engaged on local boards. Public relations focus, representing Cigna within their market to government and other external organizations.

  • Develops and ensures execution of local market distribution strategy

  • Builds collaborative relationships across the enterprise to achieve corporate, financial and market objectives while providing the very best in products and customer service; ensures interests of the enterprise are put above any one segment’s priorities

  • Provides management oversight of all day-to-day operations within the market, must have working experience and leadership across multiple functions inclusive of distribution, contracting, underwriting and pricing, marketing, product, service and clinical

  • In collaboration with senior leaders and matrix partners, identifies innovative ways to increase the value and competitiveness of Cigna's solutions in the areas of client and customer experience, value-based engagements, affordability and delivery system partnerships; improves operating efficiencies where appropriate

  • Influences/ negotiates product & services development and price to ensure competitiveness to customers.

  • Delivers on both a short and long term business-driven strategic talent plan that ensures continuous, high quality, diverse talent to enable execution of the local market strategy

  • Provides results-driven leadership, particularly through the professional development of competitively superior people resources. Create an environment that leverages ideas, best practices and talent and leverage corporate-wide resources to benefit local market team

  • Shapes the culture of the organization as it adjusts to an ever changing marketplace. Promotes an organization that strategically builds business and client relationships, has a long-term vision in the market, and rewards/ encourages accountability while recognizing individuality and diversity

Qualifications

  • Bachelor’s degree required; advanced degree desirable.

  • Seasoned, respected leader with a minimum of 15 years of experience in the employee benefits or health services industry with specific experience in managing multiple aspects of the business operations.

  • Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan

  • Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.

  • Proven ability to develop strong customer/producer relationships. Understands the needs and expectations and can develop an aggressive strategy that will increase revenue, profitability and persistency while providing the services and products to expand market presence.

  • Experience and depth of understanding in each of the core dependent areas including Underwriting, Contracting, Provider Relations Medical Management and Service such that they can leverage support needed to deliver the right client, customer or health care professional solution

  • Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop relationships across all levels of the organization, as well as externally

  • Demonstrated ability to influence others and utilize resources to accomplish tasks. Strong communication, interpersonal and presentation skills.

  • Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.

  • Comfortable dealing with and managing an ever-changing, highly competitive industry/ environment; communicates optimism and confidence in the future.

  • Proven experience building a competitive sales force and leading a multidisciplinary team of professionals

Role Competencies

  • Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; Can inspire and motivate entire units or organizations; is Optimistic; Creates mileposts and symbols to rally support behind the vision

  • Strategic Agility – Is able to come up with the next great breakthrough thing to do; is creative, a visionary, and can manage innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data

  • Influential Leadership – Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people

  • Customer Centricity – Listens closely with empathy to the needs and experiences of customers and clients; responds to concerns with a sense of urgency; designs solutions with the end-user in mind

  • Operational Execution – Identifies the necessary actions and initiatives to effectively execute on the local market strategy

  • Matrix Leadership – Has a strong network; convenes and orchestrates stakeholders; effectively influences others through collaboration; and has the flexibility to lead from the “front” and “back” of the room

  • Professional Savvy – Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organizational life and works to adjust to that reality

  • Innovation – Supports bringing creative ideas to the market; invests time and resources to evolve products; rewards successful unique solutions

  • Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; deep knowledge of existing and emerging competition; is aware of how strategies and tactics work in the marketplace

  • Assessing Talent – Ensures leaders recognize the development of internal talent is a priority; identifies succession candidates for key positions; shapes roles and assignments that leverage and develop people’s capabilities

  • Change Leadership – Builds an agile organization that is able and willing to adapt to changing requirements; clearly communicates the need, rationale and impact of the change; can see opportunities for synergy and integration where others can’t; knows how to organize people and activities

  • Motivating Others – Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Focuses on engaging others in the course of delivering on goals; Looks for opportunities to publicly acknowledge others’ accomplishments Improves others’ performance by using tailored advice and positive reinforcement; Understands others’ stylistic preferences and adapts approaches accordingly; Taps into the values and feelings to address issues beneath the surfaceMay not be good at building team spirit because of an emphasis on individuals; may be seen as providing inequitable treatment by treating each person individually; may not take tough stands when the situation calls for it; may take too long getting input; may be reluctant to assign work with tough deadlines.

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. We offer an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products that serve over 95 million customers around the world. When you work with us, you’ll enjoy a different kind of career - you’ll make a difference, learn a ton, and change the way people think about health insurance. To see our culture in action, search #TeamCigna on Twitter or Instagram.