Cigna Jobs

Job Information

Cigna App Development Specialist in Madrid, Spain

What is the job?

We are looking for a passionate Trailblazer (aka Salesforce Administrator) to join our IT team supporting our International Markets function.

As Salesforce Administrator you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

About you:

You will have excellent technical and communication skills and will interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly.

What will a normal day look like?

Production Support

  • Own and manage Salesforce Production Support Queues on Salesforce and ServiceNow

  • Troubleshoot issues with customers directly via ticket, Chatter, email or on the phone

  • As required, coordinate across multiple support teams if the incident relates to non-Salesforce components

  • Resolve support requests in areas such as: user management and security, data management, incidents/bugs, email-to-case, workflow/approval flow updates, reports/dashboards

  • Reach out to vendor support if necessary

  • Maintain service level agreements and high customer satisfaction scores

  • Monitor integration points to ensure inbound and outbound messages are being received and sent correctly

  • Monitor the shared inbox which receives platform error messages and resolving issues identified

  • Maintain documentation of known problems and solutions

  • Create and maintain reports using Salesforce Reports and Dashboards

  • Assist with sandbox and certificate management

Platform Health

  • Proactively monitor platform health with Salesforce and other tools

  • Proactively monitor data health, creating and running monitoring reports to identify data quality, consistency and integrity issues. You will diagnose root cause and work with the business leads to resolve via training or fixes

  • Administration of Salesforce reference data

  • Carry out security compliance activities

  • Proactively identify areas for improvement

Ideally you will have experience in

  • Providing 2nd and 3rd line support of salesforce service cloud (Lightning)

  • Diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, FLS, etc.

  • Analysing problems to enable effectively triaging problems and providing resolutions

  • Prioritizing workload and assist where needed without direction

  • High level of attention to detail, excellent organizational skills, ability to multi-task

  • Salesforce Administrator Certification

  • Understanding of databases (SQL, Entity Relationships etc.) is desirable

  • Knowledge of Unix and ETL tools and concept

  • Experience in creating accurate reports and analysing data to maintain quality

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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