Cigna Provider Services Experience Manager ( Mid Atlantic) in McLean, Virginia
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Please note this position can be work from home, however, the incumbent must geographically reside in the market This position is a high functioning role with account management and strategic planning responsibilities for a specific Provider Book of Business (BOB). The book of business will be composed of high complexity providers located in key markets or geographic areas including national and regional provider systems, provider T1 CACs, hospital verticals, DSA and other value based provider partnerships. The role is accountable for the overall Provider Experience by working in collaboration with a dedicated cross functional service team to drive on-going service improvements, understand, articulate and resolve service impacts, and drive the overall provider strategic planning solutions. This individual is empowered to make decisions as it pertains to the provider experience with Cigna, is required to hav• 8-10 years of experience in provider relations or account management/account services or equivalent experience within the health care industry • Bachelor’s degree highly preferred, or equivalent work experience • Exceptional relationship-building and account management skills • Understanding of medical insurance products and associated provider issues • Demonstrated ability to develop and maintain strong working relationships with matrix partners in organizations; ability to leverage matrix resources to drive deliverables • Demonstrated excellent oral, written, interpersonal, presentation, analytical, and persuasive skills • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work • Ability to use PC software and multiple Cigna systems. • Some travel required
Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. We offer an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products that serve over 95 million customers around the world. When you work with us, you’ll enjoy a different kind of career - you’ll make a difference, learn a ton, and change the way people think about health insurance. To see our culture in action, search #TeamCigna on Twitter or Instagram.