Job Information
The Cigna Group Pharmacy Operations Senior Representative - Accredo in Memphis, Tennessee
As a Pharmacy Operations Senior Representative, you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to senior technicians and team members.
Shift: Monday- Friday, 1:30 PM to 10:00 PM with the flexibility to work Saturdays when needed.
This role is Worksite dependent and can only be performed onsite.
What you’ll do:
Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and senior technicians, in coordination with supervisor; demonstrates leadership qualities.
Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for staff, including specific training and validation material.
Assist in training staff regarding procedures, including one on one training and/or to group sessions as needed.
Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision.
Ensure that all team members are cross trained to cover production functions.
Other duties as assigned.
What you need to do the job:
Three to five year’s relevant working experience; experience in a pharmacy dispensing setting is required.
High School Diploma or equivalent.
General PC knowledge: Ability to interpret and create spreadsheets via Microsoft Excel
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
General warehouse, inventory control, and Warehouse Management System experience a plus.
Strong attention to detail with good organizational skills
Good verbal and written communication skills
Ability to stand for extended periods of time.
Willingness to work a flexible schedule to accommodate heavy work volumes.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.