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Cigna Health Engagement Consultant in Morristown, New Jersey

The Engagement Consultant provides virtual/telephonic support to educate on wellness program development of Cigna Select & Middle Market sub segment (U100) clients. In working with Cigna clients, this role reactively responds to inquiries about health engagement capabilities. Using the tools provided, Engagement Consultants steer available resources that educate clients and influence their employees at the worksite to lead healthy lifestyles. Responsible for providing client support in the areas of steerage, health and wellness initiatives. Coordinates with sales matrix partners to ensure client needs met and potential problems averted. Keeps direct manager and local market(s) informed of account status. Applies consistent techniques and procedures to standard, routine instructions. Closely follows standard operating procedures and executes on all performance deliverables (activity tracking, email/telephonic communication/processing and inquiry/output management). Willingly supports team goals while maintaining individual performance.

Key Responsibilities:

  • Respond to high volume of email inquiries to support and address client/broker questions related to Cigna's resources and offerings.

  • Execute virtual/telephonic presentations to clients or brokers to respond to questions about Cigna's health and wellness programs.

  • Maintain current knowledge of health engagement offerings and effectively articulate / demonstrate Cigna's capabilities and tools.

  • May be point of contact for other assigned book of business; includes addressing all questions and end-to-end management of internal reporting requests and Optional Service fund processing (wellness fund).

  • Achieve U100 sub-segment sales and health engagement objectives by identifying and responding to client needs.

Qualifications:

  • Proficient knowledge (1 - 2 years) in healthcare / managed care business; to include many or all of the following: customer service, product/marketing processes, sales practices, account management and knowledge of administrative operations

  • Detail oriented and strong organizational skills

  • Self-starter and team player

  • Focus on quality and service

  • Demonstrated ability to meet multiple deadlines and manage a heavy workload

  • Integrity to handle sensitive or confidential information is critical

  • Prioritize and adapt based on deadlines Bachelor’s degree in business administration, marketing, health administration or similar preferred

  • Flex role - requirement to occasionally travel to office location for trainings/meetings/seminars

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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