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Cigna Configuration Intake Manager in Nashville, Tennessee

We are currently seeking a dynamic configuration team lead to join Cigna Medicare in a role representing Configuration Intake Management. The resource selected will be responsible for incoming Portfolio Management requests, oversee team Project Management duties, form relationships with Market Representatives and administrative tasks associated to system configuration change requests (CCRs) within OnBase. This person will be working with the Configuration Market Advisor and Analysts matrixed to him/her and his/her peers in the business and network operations. The primary assignment for this role will focus as a Booking Manager overseeing time allocation and management

Role and Responsibilities:

  • Responsible for all Intake requests submitted as Portfolio project and configuration change requests (CCRs) for completeness clarity and work effort.

  • Works directly with all team members to obtain scope of work estimates.

  • Perform as a Booking Manger in Clarity representing the Configuration team as a whole

  • Reviews configuration and associated documentation for accuracy, completeness and appropriateness, recommending most appropriate modeled solution when necessary.

  • Team spokesperson for OnBase application improvements and changes impacting the Configuration team.

  • Identifies process and system improvement opportunities.

  • Helps foster a culture of learning and continuous improvement within the Configuration team.

  • May work with IT and business management to identify and specify the complex business requirements and processes, and in the application design, testing and implementation process.

  • Coordinates the activities with other IT sections (e.g. business analysts, development team.).

  • Seeks out, includes, analyzes and documents business and user needs and requirements, and translates into proper system requirement specifications.

  • Functions as subject matter expert for industry and system related issues.

  • Possesses full knowledge of phases of systems analysis as relates to configuration, but also considers the business implications of the application of technology to the current and future business environment.

  • May instruct, direct, and check the work of other team members.


  • Bachelor’s degree in Computer Science or a related discipline or comparable experience.

  • Prior configuration experience required.

  • At least three years of solid, diverse work experience in IT, health insurance delivery, claims processing, enrollment processing, premium billing, provider contracts, benefits administration or configuration desirable.

  • Ability to handle multiple competing priorities in a fast-paced environment

  • Ability to collaborate with a team of Business Analysts, Systems Analysts, Project Managers and Application Developers to convert business requirements into technical specifications.

  • Adaptable and flexible to business demands

  • Extensive problem solving and analytical skills

  • Excellent interpersonal communication skills

  • Strong Knowledge of Software Development Life Cycle (SDLC)

  • Experience with Sarbanes Oxley (SOX) governance requirements preferred

Preferred Skills:

  • Previous employment in Medicare/Medicaid organizations

  • Healthcare/Healthcare insurance industry knowledge

  • Applications: QNXT, Clarity, OnBase, ServiceNow

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.