Cigna Customer Service Rep Assoc in Sunrise, Florida


Cigna is a global health insurance company, dedicated to its mission ofhelping the people we serve improve their health, well-being and sense ofsecurity.

We are a young and dynamic company that is constantly evolving to keepalive the highest concept of wellness and provide our customers the bestservice.

Do you enjoy talking to people? Are you seeking a multiculturalenvironment at a "Great Place to Work" where you can develop yourcareer?

In this role, you will be responsible of:

-Receiving requests by telephone, mail regarding insurance claims/policies.

- Communication management in day-to-day queries of our clients andinsurers through different channels (phone, letter, fax, e-mail).

- Coordinate and ensure follow-ups of the assigned contracts/clients.

-Performs research to respond to inquiries and interprets policy provisions todetermine most effective response.

-Mails or routes claim forms and supporting documentation to various units forfinal processing.

-Independently responds to inquiries, grievances, complaints or appeals rangingfrom routine to moderate complexity. May seek assistance with complex customerservices issues.

-Anticipate and assess client needs and communicate your findings internally.

-Responsible for tasks such as, but not limited to, basic data input of claimfees in Mainframe (internal system).



- Professional fluency in English and Spanish (must read and writeSpanish)

- Must have a High School Diploma.

- Bachelors or similar by experience a plus.

- Minimum of two years experience in call center customer service.

- Experience with Microsoft Office Suite (Outlook, Excel, Word).


- Ability to function in a team based/matrix environment.

- Strong commitment, drive and motivation to provide excellent customerservice.

- Empathetic and sensitive to patients' needs and concerns.

- Ability to communicate clearly and professionally - both verbal and written.

- Detail oriented and able to accurately input and effectively manage data.

- Ability to understand and interpret policy provisions.

- Ability to take personal ownership for meeting/exceeding all production andquality standards.

- Finds a good balance between quality and quantity.

- Ability to work discretely with confidential (medical) information.

- Possesses appropriate sense of urgency.

- Team player with positive attitude and stress resistant.


In order to provide ourclients with 24 hour 7 days a week service, candidate must be available for aflexible 8 hour day schedule, starting at 7:00 a.m. until 6:00 p.m., Mondaythrough Friday.

Primary Location: Sunrise-Florida

Work Locations: 1571 Sawgrass Corporate Pkwy Suite 140 Sunrise 33323

Job: Bus Ops--Customer Service

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job


Job Posting: Dec 5, 2018, 9:22:37 AM

Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: